Chatbot to handle customer requests

Image by Freepik

Motivation

• Business Case : 

  1. You are provided with customer’s question patterns and relevant responses
  2. Having growing customers you want to automate the customer service process to handle more customers.

• Problem :

  1. Automate customer service to handle the growing customer base.

• Solution :

  1. Data exploration.
  2. Modeling.
  3. build a chatbot module.
  4. Analysis and further improvements.